Skip to content

Help

Troubleshooting guides, reference tables and support resources for MetaMiner for Microsoft Fabric & Power BI.

Start with the troubleshooting page that matches your symptom. Each problem lists the symptom, the cause, the fix and what to send Infolytik Support if the fix does not work.

Troubleshooting

  • Validation Errors

    Every failed step of the Power BI environment validation in the MetaMiner Administrator, with cause and fix.

  • Collection Problems

    Throttling, missing workspaces, failed scans, stale items, empty Entra or capacity data.

  • Client Connection Problems

    The MetaMiner Client cannot connect, versions do not match, SSL prompts, Power BI sign-in.

  • Performance and Memory

    Heap sizing for server and client, out-of-memory symptoms, disk space for the database and temporary files.

Reference

  • Ports and Endpoints

    MetaMiner ports and the Microsoft endpoints MetaMiner calls in each cloud.

  • Server Properties

    Power BI collection and usage-dashboard settings, their defaults and whether a restart is needed.

  • Collection Processors

    Every collector: name in logs, cadence, Microsoft API and switch.

  • Log Files

    Every log file, the process that writes it, its location and retention.

  • Glossary

    MetaMiner, Power BI, Fabric and Entra terms used on this site.

Resources

  • FAQ

    Short answers to common questions about access, collection, dashboards and support.

  • Contact Support

    How to reach Infolytik Support and what to include in a request.

  • Contributing to These Docs

    For Infolytik staff: preview, conventions and publishing.

Chapter status

  • Validation Errors - current validator checks only; message for a missing Fabric admin role not confirmed.
  • Collection Problems - coverage of personal workspaces not confirmed.
  • Performance and Memory - no heap sizing figures per tenant size yet.
  • Ports and Endpoints - procedure to change the embedded MMDB port not confirmed.
  • Contact Support - support portal URL, hours and response targets missing.
  • All pages - screenshot placeholders to be replaced with images.